Accounts, Payouts & Bonuses
Opening an account with us ('Account') is a prior condition before using any of our services or products.
You must open your own Account and are limited to one Account only. In any case of Account duplication, we reserve the right to close both of them or combine them to one Account, to reject or negate any bets or wagers placed through duplicate Accounts and/or to deactivate and/or revoke any bonuses. We may also set off amounts owned to you against bonuses and other amounts actually withdrawn by you in breach of these Terms. You may request a new Account by contacting us at firstname.lastname@example.org. When doing so, please specify the reason for the request, including the background and the reason for suspension or cancellation of any previous Accounts.
You must not let anyone else (including, without limitation, any person under the legal age for gambling) use your Account, accept any prize, or participate in any activities on the Website under any circumstances. You shall be solely responsible to any unauthorized use of the Website through your Account using your name and password.
You confirm that any payment method that you use while using our services, whether it is a credit/charge card or another method, is yours and carries your name. You shall maintain your username, password and any other identification or contact details in strict confidence and shall be solely liable to any misuse of the above. We shall not have any liability to any unauthorized use of your Account or any payment methods, and shall not be required to compensate you for any damage, cost or expenses incurred as a result of the same.
Any funds, deposits, winnings or balances held in your Account are not subject to any form of interest payment, including in the event of delays of payments for any reason whatsoever.
If you are accidently or illegally (including following or in connection with a breach of these Terms) credited with any funds to your Account, we shall be licensed to make appropriate adjustments. We may also offset amounts credited to you as set forth above against other amounts (including without limitations any bonuses) owed to you from time to time. If you use these funds to place bets or wagers, we reserve the right to void all such bets/wagers and reverse any winnings at our discretion.
We will be happy to assist you with any problems that may occur while opening an Account. If you need help, please contact our Customer Support team.
Any mention of payments to or withdrawals from an Account refers to any payment to us, and/or payment made by us, through our (or our licensors’) payments systems and processes.
You may be able to choose between several payment methods under your Account, in order to deposit money, but you are allowed to withdraw money only by wire transfer. We may add or remove payment methods from time to time at our discretion.
Except in circumstances where restrictions on withdrawal are applied (e.g. in relation to funds connected to bonus schemes), you may withdraw funds from your Account once all payments have been approved and you have fulfilled our verification process. In this case (where payments are approved and all documents have been sent to us) we will process the request within one business day. Verification documents may include:
Photographic ID. This will be a copy of a current ID, showing your name, photograph and signature. Options for such IDs are: Passport/driving license/National ID card.
Credit/Debit Card: A copy of the front and the back of the card used to fund your account. For security purposes please block the middle 8 digits, and the 3 security digits on the back.
Proof of address: A recent utility bill or a credit card statement showing the same address with which you have registered your account.
We may add or change the above verification documents and/or information from time to time. This includes asking that you provide us with additional documents and/or information, including without limitation, information in connection with regulatory or other legal requirements such as AML and KYC regulations.
Withdrawal requests may be subject to audit before processing, and we reserve the right to reclaim bonuses or any winnings if a request fails an audit.
Worivo Ltd is handling payments for Paysafe.
We reserve the right to suspend or terminate your Account or access to the funds it holds, in case of suspicion of misuse of our Website, breach of these Terms, illegal activity, fraud, money laundering, breach of security, charge backs, cheating, using our services in a jurisdiction that finds it illegal or if you are under the minimum legal age for gambling under applicable law.
Withdrawal of funds might be temporarily withheld, until we complete our investigation in the context of any legal or regulatory obligations that we may have. Furthermore, we reserve the right to suspend or close any Account, based on our judgment.
In the case of suspension of your Account, you may provide us with evidence addressing our suspicions within three (3) months following the suspension. This policy is detailed further in the section 'Complaints and Disputes'.
If your Account has a positive balance, you have the right to close it, by making a request to our Customer Service Team. In this case, you will be sent the sum remaining to the credit of your Account by a method of payment decided by us.
We reserve the right to suspend or close your account in any case of charging back your deposits, which is considered a violation of these Terms. In a case such as this, we will be entitled to confiscate any balance of funds in your Account, including deposits and winnings. This will be considered an offset for the charge back.
If inappropriate behavior by you or misuse of your Account has led us to withhold your funds, we will proceed according to the appropriate laws and regulations.
The Company may in some cases offer or award you complimentary or bonus amounts to be credited to your customer account. Some bonuses may only be utilized in conjunction with the Games Products indicated when the bonus is offered or granted. All bonuses are bound by the Terms and Conditions of the relevant bonus offering or applicable promotional terms and bonus release restrictions contained in the applicable offer or award.
14.10. Bonus offers and promotional offers (unless mentioned to be generally available) are personal and are designated for the addressed recipient or group of persons only and cannot be transferred. If you are not the intended recipient or you are not part of the intended group, then the bonus or promotional offer cannot be received by you.
14.11. You accept that it is your responsibility to make sure that any bonus offers or promotion you are interested in is still available, that you are eligible for it, and that you acknowledge any terms that apply to it.
14.12. We reserve the right to restrict the number of times that you may use a bonus or promotional offer. In addition to the conditions expressly declared in the offer itself, bonuses and promotional offers are limited to one account per person, family, household address, email address, credit card number and other common environments which share the same IP address (offices, hotels, coffee places, etc.). At any time where multiple participation is allowed, we reserve the right to restrict the number of participants, at our sole discretion.
14.13. The inclusion of participants in any bonus or promotional offer will be a result of criteria we select at our discretion, such as any combination of the following: Age, Country of residence, IP Address and other forms of segmentation.
14.14. The Company reserves the right to change the structure of the bonus program at any time.
14.15. The Company reserves the right to amend, cancel, reclaim or refuse any promotion or offer to any customer, in particular, to players who, in its judgment, are suspected of misusing our website.
14.16. We reserve the right to demand of any Customer, at our discretion, to supply satisfactory evidence as to his identity, prior to us crediting any bonus to their account.